FAQ
At American Frontier, we view education as a tool for ongoing professional development above all. Not only you’ll be exposed to real-world learning experiences and our innovative courses that exceed industry needs but also you’ll ahead of the curve and advance your career in the ever-evolving insurance landscape. You’re both getting a certificate and you’re gaining valuable skills and confidence to take your career to new heights.
To start off, we design our courses with busy professionals in mind. For one thing, you can learn at your own pace, on your own schedule, and from any location. Whether you’re using a laptop, tablet, or phone, you have the flexibility to fit education into your day whenever and wherever it’s convenient for you.
We offer a wide range of courses that cover essential topics such as regulatory compliance, advanced insurance strategies, professional skills development, and more. Correspondingly, we tailored our courses to meet the needs of professionals at different stages of their careers, providing both foundational knowledge and advanced techniques.
Yes, our courses are designed to meet continuing education requirements for insurance professionals. As soon as you complete the state approved course, you will earn CE credits that count toward maintaining your insurance licenses.
Absolutely! Our platform is mobile-friendly, so you can access courses on your phone or tablet, making it easy to learn on the go. For instance, you can learn if you’re on a break at work or traveling. For the same reason, you can continue your education whenever it fits into your schedule.
First thing to remember, getting started is easy! Simply sign up on our website to create an account, explore the courses available, and enroll in the ones that best suit your professional goals. You’ll have immediate access to course materials as well as can begin your learning journey right away.
Yes! If you complete a course successfully, you will then receive a certificate that you can use for license renewal purposes or to demonstrate your commitment to professional development.
If you need assistance, our support team is here for you! You can reach us both via email and phone. In like matter, we are dedicated to helping you get the most out of your experience with American Frontier.
Course pricing varies depending on the course or package you choose. In reality, we offer competitive pricing and frequently have discounts or promotions. For the most accurate and up-to-date pricing, please visit our course catalog or contact our team directly.
Henceforth, all courses will be delivered in electronic format, making them accessible anytime and anywhere. Once you’ve completed the payment process, you will gain immediate access to your course content via our online platform. From then on, you’re free to use any device—desktop, laptop, tablet, or smartphone—to study whenever it suits you
Most important, access to each course is valid for one year from the date of enrollment, giving you ample time to complete your studies at your own pace.
Yes! Our courses are organized into manageable sections, each followed by a quiz to assess your understanding of the material. You must achieve at least a 70% score on each quiz to progress to the next section. After completing all sections, you’ll take the final exam, which also requires a minimum score of 70% to pass.
In detail, the self-study exam means that a student is responsible for completing the material in its entirety and successfully completing a final exam independently.
As soon as successfully pass the final exam, we add a Certificate of Completion to your online account. At the same time, it is available for immediate download through your account. You can furthermore retrieve or print the certificate for your records. Just click the “Certificate of Completion” icon in your account to access it.
If the event you notice any discrepancies or errors on your certificate, you should contact us immediately at support@americanfrontier.com or call us at (201) 502-5010. We’ll resolve any issues as quickly as possible to ensure your certificate is accurate.
Once you complete a course, we report your successful completion to the appropriate state regulatory authorities in due time. We report completions twice every business day to ensure prompt and accurate reporting.
Yes! Once your course completion is submitted to the state, we will send you a confirmation. This way, you can remain compliant with continuing education requirements without needing to contact the state directly.
We offer a 30-Day Money-Back Guarantee with a no-questions-asked policy. If you are not satisfied with your purchase, you can request a refund or product exchange within 30 days of the purchase date. Certain exclusions apply. Consequently, we aim to make the process as simple as possible.
To request a refund, simply email our support team at support@americanfrontier.com with the course number and your license number. Once your request is received, our team typically reviews and approves refund requests within 36 hours. After approval, we’ll issue a credit to your original payment method. Please be aware that it may take up to 10 business days for the refund to appear, depending on your bank or credit card vendor.
Yes, there are a few exceptions:
• Refunds will not be granted if the course content has been completed 50% or more of the purchased course.
• Refunds will not be granted if continuing education credits have already been reported to your state or a Certificate of Completion was requested or been issued.
We will issue a credit to your original payment method after we approve the refund. Please allow up to 10 business days for the refund to appear, depending on your bank or credit card vendor’s processing time.
If you’re not fully satisfied with your purchase, you may choose to exchange it for another course within the 30-day period. Instead of requesting a refund, simply let us know your preference when you contact us, and we’ll guide you through the exchange process.
Furthermore, we want to ensure that your experience with American Frontier is both positive and valuable. If at any point you have questions or concerns, don’t hesitate to reach out. We’re here to support you every step of the way in your professional development journey!